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Category Archives: workplace communication and conflict skills
5 Steps to Effective Meetings
Meetings seem to be an inevitable part of life, whether you’re a stay at home mom active in your kid’s PTA, or the team leader of a big corporate project. Unfortunately, not enough people have learned the process and skills … Continue reading
Woman Bites Dog—Acknowledging My Part at Work (and in the Park)
My clients and I often wish we could remake our co-workers and managers in our preferred image. But, the reality is that we generally have little or no control over the words and actions of others, even if there are … Continue reading
Downsizing Resentments at Work
Is resentment poisoning you at work? I have witnessed clients, parties in mediations, and colleagues filled with resentment toward a co-worker, supervisor, or employee. Sometimes these feelings persist for years, only expressed indirectly, with inevitably negative consequences on the individuals, … Continue reading
Always a Godmother, Never a God—Power and Control in the Workplace
Unrealistic attempts to control bosses, co-workers, or employees at meetings or individually can be huge sources of conflict in the workplace. When I recently saw this humorous title of a Gilmore Girls episode, Always a Godmother, Never a God, I … Continue reading
Cold Curses, Hot Love, and Managing Workplace Conflict
Two recent unrelated yet curiously parallel scientific studies illuminate strategies we can use to manage workplace conflict. In one study, researchers at Britain’s Keele University asked 64 volunteers to immerse their dominant hand in ice water. Half were invited to … Continue reading
Conflict and Hope for the Workplace and the World
I recently watched a remarkable docudrama on Masterpiece Theater Contemporary called Endgame, about secret negotiating talks between high-ranking members of the ANC and high-ranking members of the Afrikaner community. These talks were a key factor leading to the fall … Continue reading