by LorraineSegal | Dec 28, 2009
Do we see others at work as human, or do we fit them in a convenient slot based on their professional role or our hasty judgment of them? Assessing people in a sentence is simpler, but deceptive, because we miss a compassionate understanding of the (inevitable)...
by LorraineSegal | Dec 19, 2009
You say “hello”; I say “adios”. In the U.S., when we walk past someone we don’t know, what do we say? In a crowded urban environment, people tend to ignore each other entirely. But while walking in country neighborhoods, small towns, or in...
by LorraineSegal | Dec 10, 2009
If my co-worker or boss thinks Brussels sprouts are scrumptious, and I hate them, is this a conflict or a differing opinion? I hope it is just a difference, because my numerous attempts to eat them all ended after one terrible bite. No amount of lecturing about their...
by LorraineSegal | Dec 1, 2009
Two recent unrelated yet curiously parallel scientific studies illuminate strategies we can use to manage workplace conflict. In one study, researchers at Britain’s Keele University asked 64 volunteers to immerse their dominant hand in ice water. Half were...
