Filling Up the Soap Dispenser of Harmony

As I frequently tell my coaching clients and students, it is far easier to resolve or avoid conflict if we look at our own contribution to the situation. We really can’t control another person, no matter how much we want to, but it is possible to change our own...

The Iron Fist of Dysfunctional Managers

All supervisors and managers need to ensure that employees are getting their work done. But, in many workplaces, especially service oriented ones such as hospitals, schools, and non-profit social service agencies, iron fisted approaches backfire. Rather than improving...

The Flags and Flowers of “The Enemy”

On my neighborhood walks, I sometimes see a house that displays not just one, but a whole array of American flags even when no patriotic holiday is coming up. Instantly, I form a negative judgment about the people who live there. I assume their politics are extremely...