Lorraine Segal Blog

Your rules/their rules in conflict management

 The zen of the gym part 3       Do you judge people for breaking a rule you always follow? I realized recently that I was obliviously violating one of the rules posted at my gym, while burningly conscious of the rules other people were ignoring. I know...

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How Yes/And Defuses Workplace Conflict

    So many conflicts at work and everywhere expand and linger because people believe there is only one right answer or one way to see or do things. If instead of seeing the world in narrow extremes of right/wrong either/or etc., you can shift to yes/and,...

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Divine Listening and Managing Conflict

          Divine Listening.  I heard the term divine listening recently and thought it applied really well to managing conflict. Beyond compassionate listening or listening to understand,  divine listening incorporates even more. To me it...

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The Seductiveness of Being Right

The desire to be right is deeply seductive and understandable, but it can cause a lot of problems at work. If you're feeling criticized, challenged or accused, it is immensely tempting to defend yourself and attempt to prove you are right. Unfortunately, this is a...

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Reaching Out for Each Others’ Hands

In the face of tragedy and loss. When experiencing tragedy, shock, loss, and fear, words of reassurance  and love are definitely important. But sometimes in the face of powerlessness and deep grief, touch offers the most comfort. I read an article recently in the...

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Healing Old Hatreds at Work or Anywhere

One of the sources of unresolved conflict at work and elsewhere can be unconscious (or conscious) bias and prejudice. But instead of reacting, you can choose to respond and communicate. A few years ago, I unexpectedly encountered anti-Semitism at a business networking...

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