by Lorraine Segal | Apr 15, 2024
Do employee complaints help or harm the workplace? It depends. Like conflict itself, complaining has a bad reputation. That’s partly because we tend to think of the negative kind of complaints first. According to Alyson Meister and Nele Dael in their Harvard Business...
by Lorraine Segal | Dec 14, 2020
Start with “Hello” to Manage Conflict As well as coaching individuals who are embroiled with conflict, I often coach CEOs, HR professionals, executive directors and managers about how they can deal with their employees’ conflict. Recently, I did a...
by Lorraine Segal | Oct 13, 2019
We have to make room for feelings and conflict at work. People frequently have a lot of confusion about the role of feelings and emotions at work. I was interviewed recently on this topic by Gabriel Cox, one of my wonderful students in the conflict management...
by Lorraine Segal | Sep 15, 2019
Love and tough love are both important in conflict coaching. Conflict coaching is one of my favorite ways to help clients resolve or manage interpersonal conflicts at work, or anywhere. While mediation can be immensely valuable, I find that mediation is more...
by Lorraine Segal | Jun 16, 2019
“Catch and Release”–a concept that can help us navigate conflict better. I heard someone at a community meeting use the term “catch and release” to describe how they turn their own thoughts from negative to positive. It struck me immediately that...
by Lorraine Segal | Mar 16, 2019
Conflict in businesses and organizations can show up in at least three different ways. Recently, I was called in to consult with the board of a volunteer service organization experiencing some serious problems with internal conflict. As in many organizations, they...
