by Lorraine Segal | Oct 20, 2025
Exclamation marks are OK at work! Do you hesitate before using exclamation marks in workplace writings? Women, much more than men, fear that using exclamation marks will make them seem unprofessional. A team of researchers did a series of studies and found that women...
by Lorraine Segal | Sep 16, 2024
How to Make Every Mistake in a Conflict I read a letter in Dear Abby the other day which demonstrated a lot of the basic mistakes people make in a conflict. This one was about family dynamics, but the analysis and solution apply to many workplace situations as well....
by Lorraine Segal | Apr 18, 2022
Invisible rules can lead to conflict. Are you unconsciously expecting other people to automatically follow your invisible rules? If so, you may be setting yourself up for unnecessary conflicts. Several years ago, I read a book about forgiveness by Fred Luskin. He has...
by Lorraine Segal | Mar 14, 2020
Don’t over-explain in difficult conversations–it tends to backfire. I’m going to make a generalization—Women and sensitive men tend to over-explain. We all want to be understood, and it is natural to want to explain our perspective to someone we...
by Lorraine Segal | Jan 12, 2019
Photo by Daniel Hjalmarsson on Unsplash Effective Conflict Management versus a Quick “Fix”Sometime potential individual clients or institutions and organizations who want to hire me are looking for a quick fix for their longstanding conflict management problems. They...
by Lorraine Segal | Sep 16, 2017
The zen of the gym part 3 Do you judge people for breaking a rule you always follow? I realized recently that I was obliviously violating one of the rules posted at my gym, while burningly conscious of the rules other people were ignoring. I know...
