by Lorraine Segal | May 19, 2025
Culture eats policy for breakfast—Dr. Katina Sawyer. A number of workplaces these days have beautiful mission statements and written policies that promote effective conflict resolution, fairness, kindness and equity. But as Dr. Katina Sawyer, Associate Professor of...
by Lorraine Segal | Feb 17, 2025
Beautifully Simple Solutions to Conflict What does it take to find a beautifully simple solution to a problem or conflict? We humans have an awesome ability to solve problems and work through differences, but we also can easily over-complicate a situation. I...
by Lorraine Segal | Sep 16, 2024
How to Make Every Mistake in a Conflict I read a letter in Dear Abby the other day which demonstrated a lot of the basic mistakes people make in a conflict. This one was about family dynamics, but the analysis and solution apply to many workplace situations as well....
by Lorraine Segal | Mar 18, 2024
Habit and Conflict Do your habits affect how you experience and deal with conflict? The short answer—yes! Our habits, for better or worse, are part of what makes us human. And they can make life easier. When I stumble into my kitchen in the early morning, half awake,...
by LorraineSegal | Nov 24, 2009
The Burrito of Change How do we change habitual patterns of communication which lead to conflict at work or at home? We’ve all been there, having the same negative conversation with a co-worker or family member that we’ve had before, helpless to change the outcome. It...
