by Lorraine Segal | Jul 14, 2025
Sorting Team Conflict What sort of conflict is your workplace team experiencing? Getting clarity about what is causing the problems can help you find solutions. In my teaching and coaching, I share Craig Runde and Tim Flanagan’s useful distinction between good...
by Lorraine Segal | Apr 14, 2025
Carrots and Sincere Apologies Giving and receiving a sincere apology may feel uncomfortable or unfamiliar, but it can go a long way to transforming a conflict. Recently, I had an unexpected experience in my local grocery store that ended with a good apology. I was in...
by Lorraine Segal | Nov 15, 2020
How can we heal the deep divisions in our country? How do we talk to each other with compassion and empathy across our differences? My blog, which I have been writing for eleven years this month (!) is one small place to start. I confess I am deeply grateful and...
by LorraineSegal | Aug 15, 2016
When disagreements at work are unresolved, one of the unfortunate outcomes can be long lasting workplace feuds. These can simmer and fester for years, infecting a whole workplace with negativity and keeping everyone stuck. I got to see a perfect example of a...
by LorraineSegal | Apr 16, 2013
I read recently about a beautiful example of forgiveness for a wrong that happened 50 years before. Elwin Wilson had been a white supremacist, and one of the mob who, in 1961, severely beat up Freedom Riders demonstrating for integration and African Americans’...
by LorraineSegal | Jan 23, 2012
By remembering our younger selves, can we heal bitterness and estrangement in our present relationships? This is the theme of the novel, What Alice Forgot, by Liane Moriarty. As the novel begins, Alice falls and hits her head during a spinning class, and wakes up...
