by Lorraine Segal | Aug 17, 2026
Soft Front, Strong Back What does it mean to have a “soft front” and a “strong back” in conversations with difficult people? I heard this phrase in an article from The Greater Good Center by Simon Greer. His focus was on how to have community conversations with people...
by Lorraine Segal | Oct 20, 2025
Exclamation marks are OK at work! Do you hesitate before using exclamation marks in workplace writings? Women, much more than men, fear that using exclamation marks will make them seem unprofessional. A team of researchers did a series of studies and found that women...
by Lorraine Segal | Aug 19, 2024
Use your super power to transform conflict. When you envision a super power, what comes to mind first? My wonderful niece, who loves science fiction and fantasy just as much as I do, pointed out to me that the superpowers featured in movies and comics are frequently...
by Lorraine Segal | Jul 15, 2024
How To Transform Conflict at Work: One Example I just got concrete confirmation that the training and coaching I do to help leaders and others manage conflict more effectively actually works! Last year, I created a 10 hour five session training program for the staff...
by Lorraine Segal | Jan 16, 2023
Is conflict transformation a Hero’s Journey? Last week I attended a beautiful workshop on the Hero’s Journey, offered by Stella Orange and Rebecca Liston of Las Peregrinas. Their approach is based in part on Joseph Campbell’s, and they apply it primarily to business...
by Lorraine Segal | Oct 17, 2022
Are you using blamespeak in difficult conversations? I heard someone use the term “blamespeak” recently and thought it was a very evocative succinct way to express what happens in many conflicts. Something goes wrong in communication, people feel attacked or...
