by Lorraine Segal | Sep 14, 2026
Choosing Optimism Choosing optimism helps you navigate conflict. How you view conflict and how skillfully you navigate it is deeply impacted by your attitude. When you are mired in fear or resentment, or telling yourself a negative story of what the future holds, it...
by Lorraine Segal | Aug 17, 2026
Soft Front, Strong Back What does it mean to have a “soft front” and a “strong back” in conversations with difficult people? I heard this phrase in an article from The Greater Good Center by Simon Greer. His focus was on how to have community conversations with people...
by Lorraine Segal | Jun 15, 2026
A Listening Heart Active listening, compassionate listening, empathic listening, listening to understand, listening with the third ear, divine listening. These are all descriptions of the kind of high quality listening that can transform a conflict. A listening heart...
by Lorraine Segal | May 18, 2026
Having a Better Conversation–even with a “demon” How can you have a better conversation, even when the topic or the person is difficult? Some key components I model and share with my clients and students are: compassionate listening, asking curious non-...
by Lorraine Segal | Aug 18, 2025
Disagree, with Respect Disagreeing about something doesn’t mean you or the other person or the disagreement itself are bad. On the contrary, disagreement and conflict are fundamental aspects of human behavior that inevitably manifest in our personal and professional...
