by Lorraine Segal | Nov 17, 2025
Employer Ghosting and Difficult Conversations Have you ever applied for a job, gone through a seemingly successful multiple stage interview process, and then never heard back? I have, and it felt awful. And I know I’m not the only one who has experienced this....
by Lorraine Segal | Oct 20, 2025
Exclamation marks are OK at work! Do you hesitate before using exclamation marks in workplace writings? Women, much more than men, fear that using exclamation marks will make them seem unprofessional. A team of researchers did a series of studies and found that women...
by Lorraine Segal | Jul 14, 2025
Sorting Team Conflict What sort of conflict is your workplace team experiencing? Getting clarity about what is causing the problems can help you find solutions. In my teaching and coaching, I share Craig Runde and Tim Flanagan’s useful distinction between good...
by Lorraine Segal | May 19, 2025
Culture eats policy for breakfast—Dr. Katina Sawyer. A number of workplaces these days have beautiful mission statements and written policies that promote effective conflict resolution, fairness, kindness and equity. But as Dr. Katina Sawyer, Associate Professor of...
by Lorraine Segal | Jan 17, 2025
Bean Soup and Conflict. What in the world does bean soup have to do with conflict? A woman posts a recipe for a nutritious iron rich bean soup on TikTok. And in many comments, people complain that (gasp) the soup has beans in it. They ask how to make it without beans...
