by Lorraine Segal | Oct 20, 2025
Exclamation marks are OK at work! Do you hesitate before using exclamation marks in workplace writings? Women, much more than men, fear that using exclamation marks will make them seem unprofessional. A team of researchers did a series of studies and found that women...
by Lorraine Segal | Jun 19, 2023
Creating an inclusive, diverse workplace How do you create an inclusive, diverse workplace informed by DEIB efforts (Diversity, Equity, Inclusion, Belonging)? Microvalidations can help. Hiring for diversity isn’t enough Hiring people of color and members of other...
by Lorraine Segal | Oct 19, 2020
A fictional voyage to Mars offers valuable lessons about resolving conflicts across differences. I recently watched Away, a beautiful miniseries about a near future journey to Mars. It was a suspenseful adventure drama, and, an inspiring model of effective...
by Lorraine Segal | Nov 18, 2019
Culture clash in conversations at work. Is it an interruption or a cultural difference? No one likes to be interrupted. But what constitutes an interruption can vary greatly by culture. If two people are relying unconsciously on different rules, it can lead to...
by Lorraine Segal | Jul 13, 2019
The Platinum Rule is better than the Golden Rule at work, because not everyone is the same. Golden rule vs. Platinum rule We’ve all heard the Golden Rule, Treat others the way you want to be treated. Sounds good, right? Be kind, treat people well. What could go wrong...
