by Lorraine Segal | Jun 15, 2026
A Listening Heart Active listening, compassionate listening, empathic listening, listening to understand, listening with the third ear, divine listening. These are all descriptions of the kind of high quality listening that can transform a conflict. A listening heart...
by Lorraine Segal | Jan 19, 2026
Hidden Resentments at Work? As humans, we are full of feelings at work as well as in our personal lives. But if we ignore these feelings or attempt to push them down, especially negative ones, they will leak out sideways with generally detrimental consequences. I...
by Lorraine Segal | Dec 15, 2025
Choosing the Light of Hope Christmas, Hanukah, Kwanza, Diwali, Solstice—what do these holidays from different religious and cultural traditions have in common? They all take place in the darkest part of the year, and they all bring light in their rituals. The return...
by Lorraine Segal | Apr 14, 2025
Carrots and Sincere Apologies Giving and receiving a sincere apology may feel uncomfortable or unfamiliar, but it can go a long way to transforming a conflict. Recently, I had an unexpected experience in my local grocery store that ended with a good apology. I was in...
by Lorraine Segal | Mar 14, 2025
Forgive and Walk Away It is perfectly ok to forgive someone AND still walk away. One of the persistent myths about forgiveness is that if you forgive someone, you have to continue being friends or colleagues. Sometimes continuing a relationship after forgiveness is...
