by Lorraine Segal | Jun 15, 2026
A Listening Heart Active listening, compassionate listening, empathic listening, listening to understand, listening with the third ear, divine listening. These are all descriptions of the kind of high quality listening that can transform a conflict. A listening heart...
by Lorraine Segal | May 18, 2026
Having a Better Conversation–even with a “demon” How can you have a better conversation, even when the topic or the person is difficult? Some key components I model and share with my clients and students are: compassionate listening, asking curious non-...
by Lorraine Segal | Mar 15, 2026
Just the Right Amount of Genius Being on a work team of extremely smart, motivated, creative people sounds ideal, right? But if it isn’t carefully managed, it could be a recipe for disaster instead. Conflict overwhelms genius A recent article in the New York Times...
by Lorraine Segal | Dec 14, 2024
Listening with Your Third Ear Active listening, compassionate listening, listening to understand, deep listening, divine listening. I have used all these expressions when explaining to students and clients how powerful listening can be for effective conflict...
by Lorraine Segal | Apr 15, 2024
Do employee complaints help or harm the workplace? It depends. Like conflict itself, complaining has a bad reputation. That’s partly because we tend to think of the negative kind of complaints first. According to Alyson Meister and Nele Dael in their Harvard Business...
