by Lorraine Segal | Mar 15, 2026
Just the Right Amount of Genius Being on a work team of extremely smart, motivated, creative people sounds ideal, right? But if it isn’t carefully managed, it could be a recipe for disaster instead. Conflict overwhelms genius A recent article in the New York Times...
by Lorraine Segal | Nov 17, 2025
Employer Ghosting and Difficult Conversations Have you ever applied for a job, gone through a seemingly successful multiple stage interview process, and then never heard back? I have, and it felt awful. And I know I’m not the only one who has experienced this....
by Lorraine Segal | Oct 20, 2025
Exclamation marks are OK at work! Do you hesitate before using exclamation marks in workplace writings? Women, much more than men, fear that using exclamation marks will make them seem unprofessional. A team of researchers did a series of studies and found that women...
by Lorraine Segal | Sep 15, 2025
Reframing Accusations When one of your colleagues or team members, takes on a commitment, and then doesn’t follow through, it is frustrating! But how do you deal with it? It is quite human and understandable to be disappointed or angry. Honestly, though, do judgements...
by Lorraine Segal | May 19, 2025
Culture eats policy for breakfast—Dr. Katina Sawyer. A number of workplaces these days have beautiful mission statements and written policies that promote effective conflict resolution, fairness, kindness and equity. But as Dr. Katina Sawyer, Associate Professor of...
