by Lorraine Segal | Jun 16, 2025
Discomfort versus Harm in a Conflict One key teaching in my introductory class on conflict is that feelings are not facts. Feelings are real and need to be heard and acknowledged, but just because they are strong, doesn’t mean they reflect the truth of a situation....
by Lorraine Segal | May 19, 2025
Culture eats policy for breakfast—Dr. Katina Sawyer. A number of workplaces these days have beautiful mission statements and written policies that promote effective conflict resolution, fairness, kindness and equity. But as Dr. Katina Sawyer, Associate Professor of...
by Lorraine Segal | Apr 14, 2025
Carrots and Sincere Apologies Giving and receiving a sincere apology may feel uncomfortable or unfamiliar, but it can go a long way to transforming a conflict. Recently, I had an unexpected experience in my local grocery store that ended with a good apology. I was in...
by Lorraine Segal | Mar 14, 2025
Forgive and Walk Away It is perfectly ok to forgive someone AND still walk away. One of the persistent myths about forgiveness is that if you forgive someone, you have to continue being friends or colleagues. Sometimes continuing a relationship after forgiveness is...
by Lorraine Segal | Feb 17, 2025
Beautifully Simple Solutions to Conflict What does it take to find a beautifully simple solution to a problem or conflict? We humans have an awesome ability to solve problems and work through differences, but we also can easily over-complicate a situation. I...
