by Lorraine Segal | Apr 12, 2021
Respect, not abuse. All employees and leaders need to feel that their skills and they themselves as people are respected and valued. Managers and C suite executives must model respect for everyone, and treating people with respect must be part of the organizational...
by Lorraine Segal | Mar 16, 2021
Like letting go of grudges, I believe gratitude is a powerful tool to help us manage and resolve conflict. My email interview on this topic with questions by Parveen Panwar went live on Authority Magazine. Here are some excerpts from that interview. How do you define...
by Lorraine Segal | Feb 16, 2021
Shining a light on your shadow spots can help you with conflict. Shadow spot—an area where you cannot see clearly; a tendency to ignore something especially because it is difficult or unpleasant. Almost all humans have shadow spots in thinking and feeling, just as...
by Lorraine Segal | Jan 18, 2021
Conversation, Kindness, and Democracy Kindness and Conversation are essential to democracy. Recent events in Washington DC have been difficult to witness. I watched in horror on January 6th as domestic terrorists filled with self-righteous hate stormed the Capitol. As...
by Lorraine Segal | Dec 14, 2020
Start with “Hello” to Manage Conflict As well as coaching individuals who are embroiled with conflict, I often coach CEOs, HR professionals, executive directors and managers about how they can deal with their employees’ conflict. Recently, I did a...
