by Lorraine Segal | Jun 14, 2021
Bystanders can stand up and stop workplace gossip. Gossip is a very common problem at work. People often feel it is a harmless way to connect, but talking about people behind their backs, particularly when it is malicious or discloses personal information workers...
by Lorraine Segal | May 18, 2021
The power of story to shift conflict. The universe is made of stories, not of atoms. — Muriel Rukeyser Understanding your story about a conflict, and how to shift and open up that story, is a powerful force for good in the conflict management work I do with...
by Lorraine Segal | Apr 12, 2021
Respect, not abuse. All employees and leaders need to feel that their skills and they themselves as people are respected and valued. Managers and C suite executives must model respect for everyone, and treating people with respect must be part of the organizational...
by Lorraine Segal | Mar 16, 2021
Like letting go of grudges, I believe gratitude is a powerful tool to help us manage and resolve conflict. My email interview on this topic with questions by Parveen Panwar went live on Authority Magazine. Here are some excerpts from that interview. How do you define...
by Lorraine Segal | Feb 16, 2021
Shining a light on your shadow spots can help you with conflict. Shadow spot—an area where you cannot see clearly; a tendency to ignore something especially because it is difficult or unpleasant. Almost all humans have shadow spots in thinking and feeling, just as...
