by Lorraine Segal | Dec 13, 2019
Reframing is a powerful tool to manage or dissipate conflict at work or anywhere. Our key to transforming anything lies in our ability to reframe it.—Maryanne Williamson I first learned about reframing in my initial training to be a mediator. When one of the parties...
by Lorraine Segal | Nov 18, 2019
Is it an interruption or a cultural difference? No one likes to be interrupted. But what constitutes an interruption can vary greatly by culture. If two people are relying unconsciously on different rules, it can lead to unnecessary negative judgements and...
by Lorraine Segal | Oct 13, 2019
We have to make room for feelings and conflict at work. People frequently have a lot of confusion about the role of feelings and emotions at work. I was interviewed recently on this topic by Gabriel Cox, one of my wonderful students in the conflict management...
by Lorraine Segal | Sep 15, 2019
Love and tough love are both important in conflict coaching. Conflict coaching is one of my favorite ways to help clients resolve or manage interpersonal conflicts at work, or anywhere. While mediation can be immensely valuable, I find that mediation is more...
by Lorraine Segal | Aug 18, 2019
Workplace mobbing can make you feel crazy. Mobbing, also called bullying by a group, is all too prevalent in dysfunctional workplaces. It has many negative effects including impeding the productivity and harmony of an organization, causing health problems and PTSD in...
