by Lorraine Segal | Mar 14, 2020
Don’t over-explain in difficult conversations–it tends to backfire. I’m going to make a generalization—Women and sensitive men tend to over-explain. We all want to be understood, and it is natural to want to explain our perspective to someone we...
by Lorraine Segal | Feb 17, 2020
Are you waiting until relationships are broken to deal with workplace conflict? Tip: this is not the most effective way to deal with disagreements and problems! Recently I had a conversation about this with an old friend of mine who now has a handyman business. I was...
by Lorraine Segal | Jan 19, 2020
Overwork and conflict. Overwork can add fuel to conflicts. Are you feeling angry and put upon at work? Are you having negative interactions and conflict over relatively small matters? Overwork may be the culprit. I have had a number of coaching clients whose conflicts...
by Lorraine Segal | Dec 13, 2019
Reframing is a powerful tool to manage or dissipate conflict at work or anywhere. Our key to transforming anything lies in our ability to reframe it.—Maryanne Williamson I first learned about reframing in my initial training to be a mediator. When one of the parties...
by Lorraine Segal | Nov 18, 2019
Culture clash in conversations at work. Is it an interruption or a cultural difference? No one likes to be interrupted. But what constitutes an interruption can vary greatly by culture. If two people are relying unconsciously on different rules, it can lead to...
