by Lorraine Segal | Dec 17, 2018
Photo by Jordan McDonald on Unsplash When one person gets better conflict skills, the whole organization can shift When someone at a workplace, particularly in a leadership position, learns how to understand and manage conflict better, it doesn’t just change them for...
by Lorraine Segal | Nov 16, 2018
I intuitively knew I wanted to include meeting facilitation as one of the topics in the conflict management professional development certificate program I created at Sonoma State University, but I hadn’t articulated why, until a student asked me,” Is the class...
by Lorraine Segal | Oct 14, 2018
The Power of Trying in Conflict Management The power of trying often gets a bad rap in today’s culture. I remember years ago being told that “if you’re trying, you’re planning to fail.” Nike says “Just do it”. And I just saw a marque sign outside of a local middle...
by Lorraine Segal | Sep 15, 2018
Affirming the Good in Workplace Conflict—the positive role of affirmations One of the tools I use frequently with conflict coaching clients, as well as for myself, is affirmations. Affirmations are brief positive statements that you can keep repeating each day,...
by Lorraine Segal | Aug 20, 2018
It sounds counter intuitive, but Inaction or avoidance can be a viable way of dealing with workplace conflict. When I teach introductory classes about managing conflict, I usually have students take a conflict styles inventory. Learning about your own style and...
