by Lorraine Segal | Oct 16, 2017
Kindness and empathy can defuse conflict at work, or disagreements even in the midst of disasters. My beloved Sonoma County and Santa Rosa (California) have been engulfed in flames. As I write this, the worst of the fire danger seems to have passed us...
by Lorraine Segal | Sep 16, 2017
The zen of the gym part 3 Do you judge people for breaking a rule you always follow? I realized recently that I was obliviously violating one of the rules posted at my gym, while burningly conscious of the rules other people were ignoring. I know...
by Lorraine Segal | Aug 20, 2017
How can you have a civil conversation with people you think are absolutely wrong, even evil? Is it even possible to talk to “impossible” people when you seriously disagree about politics or religion, or when you are angry at workplace differences and seeming...
by Lorraine Segal | Jul 17, 2017
So many conflicts at work and everywhere expand and linger because people believe there is only one right answer or one way to see or do things. If instead of seeing the world in narrow extremes of right/wrong either/or etc., you can shift to yes/and,...
by Lorraine Segal | Jun 18, 2017
Divine Listening. I heard the term divine listening recently and thought it applied really well to managing conflict. Beyond compassionate listening or listening to understand, divine listening incorporates even more. To me it means listening as if you are...
