by Lorraine Segal | Sep 15, 2025
Reframing Accusations When one of your colleagues or team members, takes on a commitment, and then doesn’t follow through, it is frustrating! But how do you deal with it? It is quite human and understandable to be disappointed or angry. Honestly, though, do judgements...
by Lorraine Segal | Aug 18, 2025
Disagree, with Respect Disagreeing about something doesn’t mean you or the other person or the disagreement itself are bad. On the contrary, disagreement and conflict are fundamental aspects of human behavior that inevitably manifest in our personal and professional...
by Lorraine Segal | Jul 14, 2025
Sorting Team Conflict What sort of conflict is your workplace team experiencing? Getting clarity about what is causing the problems can help you find solutions. In my teaching and coaching, I share Craig Runde and Tim Flanagan’s useful distinction between good...
by Lorraine Segal | Jun 16, 2025
Discomfort versus Harm in a Conflict One key teaching in my introductory class on conflict is that feelings are not facts. Feelings are real and need to be heard and acknowledged, but just because they are strong, doesn’t mean they reflect the truth of a situation....
by Lorraine Segal | May 19, 2025
Culture eats policy for breakfast—Dr. Katina Sawyer. A number of workplaces these days have beautiful mission statements and written policies that promote effective conflict resolution, fairness, kindness and equity. But as Dr. Katina Sawyer, Associate Professor of...
