by Lorraine Segal | Sep 18, 2023
An uncomfortable listening level can guide a difficult conversation. Are there topics or deep conversations that feel uncomfortable to you? Maybe you want to stick a finger in each ear and say, “la la la, I can’t hear you!” Can you hear me now? Recently, I went for a...
by Lorraine Segal | Jul 17, 2023
Do You Need a Framework or a Formula for Navigating Conflict? I spoke with someone recently who was looking for a conflict coach for a colleague of hers. I knew pretty quickly that it would most likely not be a good fit, when she told me. “He is highly logical,...
by Lorraine Segal | Jun 19, 2023
Creating an inclusive, diverse workplace How do you create an inclusive, diverse workplace informed by DEIB efforts (Diversity, Equity, Inclusion, Belonging)? Microvalidations can help. Hiring for diversity isn’t enough Hiring people of color and members of other...
by Lorraine Segal | May 20, 2023
Genuine Question or Disguised Judgment? Asking genuine curious questions is a powerful tool to improve listening, get through road blocks in difficult conversations, and gain compassionate understanding of another person’s perspective. But even when you’re trying to...
by Lorraine Segal | Apr 17, 2023
Good leaders navigate conflict skillfully. When I first began coaching managers, team leads, HR professionals and C Suite professionals, my focus was completely on helping them building skills to understand and navigate conflict and improve communication when things...
