by Lorraine Segal | Mar 16, 2019
Conflict in businesses and organizations can show up in at least three different ways. Recently, I was called in to consult with the board of a volunteer service organization experiencing some serious problems with internal conflict. As in many organizations, they...
by Lorraine Segal | Feb 16, 2019
You can’t heal a conflict if you get lost in your own story. You can’t heal a conflict if you get lost in your own story. My conflict coaching clients are far more likely to have a successful resolution or positive change in their conflict, when I can help them...
by Lorraine Segal | Jan 12, 2019
Photo by Daniel Hjalmarsson on Unsplash Effective Conflict Management versus a Quick “Fix”Sometime potential individual clients or institutions and organizations who want to hire me are looking for a quick fix for their longstanding conflict management problems. They...
by Lorraine Segal | Dec 17, 2018
Photo by Jordan McDonald on Unsplash When one person gets better conflict skills, the whole organization can shift When someone at a workplace, particularly in a leadership position, learns how to understand and manage conflict better, it doesn’t just change them for...
by Lorraine Segal | Nov 16, 2018
I intuitively knew I wanted to include meeting facilitation as one of the topics in the conflict management professional development certificate program I created at Sonoma State University, but I hadn’t articulated why, until a student asked me,” Is the class...
by Lorraine Segal | Oct 14, 2018
The Power of Trying in Conflict Management The power of trying often gets a bad rap in today’s culture. I remember years ago being told that “if you’re trying, you’re planning to fail.” Nike says “Just do it”. And I just saw a marque sign outside of a local middle...
by Lorraine Segal | Sep 15, 2018
Affirming the Good in Workplace Conflict—the positive role of affirmations One of the tools I use frequently with conflict coaching clients, as well as for myself, is affirmations. Affirmations are brief positive statements that you can keep repeating each day,...
by Lorraine Segal | Aug 20, 2018
It sounds counter intuitive, but Inaction or avoidance can be a viable way of dealing with workplace conflict. When I teach introductory classes about managing conflict, I usually have students take a conflict styles inventory. Learning about your own style and...
by Lorraine Segal | Jul 16, 2018
Nonverbal communication is important for difficult conversations (and autonomous cars). Whenever I teach conflict and communication skills classes or coach someone, I always include the important role nonverbal communication plays. What’s so important about...
by Lorraine Segal | Jun 18, 2018
photo by Tim Mossholder on Unsplash Bullied or Mobbed? The dangerous search for vindication In the 9 years since I left my own toxic workplace, I’ve coached and consulted with people in all stages of being bullying or mobbed (bullied by a group). Some are actively...
