by Lorraine Segal | Jun 16, 2019
“Catch and Release”–a concept that can help us navigate conflict better. I heard someone at a community meeting use the term “catch and release” to describe how they turn their own thoughts from negative to positive. It struck me immediately that...
by Lorraine Segal | May 18, 2019
Although you can’t control the outcome of a difficult conversation or meeting at work, you can take inner action to support an effective conversation and a good outcome. A brand new coaching of client of mine was facing a difficult workplace meeting before we could...
by Lorraine Segal | Apr 13, 2019
Conflict debts at work are hard to pay down It is natural and human to want to avoid or dodge conflict at work or anywhere, but relying too heavily on avoidance can create a “conflict debt” that is very hard to “pay down.” In Liane Davey’s excellent article, “ An...
by Lorraine Segal | Mar 16, 2019
Conflict in businesses and organizations can show up in at least three different ways. Recently, I was called in to consult with the board of a volunteer service organization experiencing some serious problems with internal conflict. As in many organizations, they...
by Lorraine Segal | Feb 16, 2019
You can’t heal a conflict if you get lost in your own story. You can’t heal a conflict if you get lost in your own story. My conflict coaching clients are far more likely to have a successful resolution or positive change in their conflict, when I can help them...
by Lorraine Segal | Jan 12, 2019
Photo by Daniel Hjalmarsson on Unsplash Effective Conflict Management versus a Quick “Fix”Sometime potential individual clients or institutions and organizations who want to hire me are looking for a quick fix for their longstanding conflict management problems. They...
by Lorraine Segal | Dec 17, 2018
Photo by Jordan McDonald on Unsplash When one person gets better conflict skills, the whole organization can shift When someone at a workplace, particularly in a leadership position, learns how to understand and manage conflict better, it doesn’t just change them for...
by Lorraine Segal | Nov 16, 2018
I intuitively knew I wanted to include meeting facilitation as one of the topics in the conflict management professional development certificate program I created at Sonoma State University, but I hadn’t articulated why, until a student asked me,” Is the class...
by Lorraine Segal | Oct 14, 2018
The Power of Trying in Conflict Management The power of trying often gets a bad rap in today’s culture. I remember years ago being told that “if you’re trying, you’re planning to fail.” Nike says “Just do it”. And I just saw a marque sign outside of a local middle...
by Lorraine Segal | Sep 15, 2018
Affirming the Good in Workplace Conflict—the positive role of affirmations One of the tools I use frequently with conflict coaching clients, as well as for myself, is affirmations. Affirmations are brief positive statements that you can keep repeating each day,...
