Can podcasts teach us how to have better difficult conversations?
Recently, I was a guest on Dr. Darian Parker’s podcast, as part of pre-publicity for my forthcoming memoir, and it turned out to be a magically flowing and amazing conversation about conflict, education, my memoir, and life. Listening to it afterwards, I was struck by how we unintentionally modeled practices for having effective difficult conversations.
What did we do that could benefit people who find themselves in a difficult conversation?
- Be open and present
We didn’t follow a script. Neither of us knew exactly where the conversation would take us, but we were willing to follow the energy rather than attempt to control the direction of the conversation.
- Ask curious, open ended questions and follow up questions and comments
Darian asked me excellent, thoughtful questions and followed up with comments and additional questions that helped us explore the topics.
- Listen deeply
I really listened to Darian’s questions and the intention behind them, and he really listened to my answers.
- Be honest and vulnerable
Even though we hadn’t met before, I was willing to be candid about mistakes I had made in my life’s journey, and what I hadn’t understood about myself and my responses that I know now. And Darian reciprocated with his own stories from his life and careers.
- Be kind
We trusted each other’s good intentions and our shared commitment to having an illuminating conversation. Neither one of us was trying to “one up” or “put down” the other. We co-created something beautiful, that neither of us could have done alone.
Of course, it isn’t always easy to follow these guidelines if you’ve been embroiled in a conflict with someone. Like many of us, you might feel guarded and suspicious, focusing on what you’re going to say next to defend yourself and your positions rather than truly listening to what the other person says. But if you can set that aside even temporarily and follow the guidelines above, you will maximize your chances of having a good conversation that can build understanding and compassion.
Here is the link if you’d like to experience our conversation or get more info about my memoir, you can find find that on my book page.
Lorraine Segal has helped over 2000 leaders and others in organizations and corporations communicate more clearly, transform conflicts, and let go of resentments. The goal: to create a more harmonious and productive workplace. Through her business, Conflict Remedy, Lorraine creates customized training and coaching programs for non-profit organizations, corporations, and government agencies. She is also lead instructor for the Conflict Management Certificate, a professional development program at Sonoma State University. She is a contributing author to the books, Stand Up, Speak Out Against Workplace Bullying. Her latest project, a memoir called: Angels and Earthworms, an unexpected journey to love, joy, and miracles, is about her transformation from miserable self doubt to self-acceptance, true love, spiritual awareness, and right livelihood.
She writes a blog through her Conflict Remedy website and was listed as one of the Top Conflict Management experts to follow on LinkedIn. Contact Lorraine at https://ConflictRemedy.com for more information, to request a free consultation for you and your organization or to sign up for her newsletter.
