by Lorraine Segal | Dec 19, 2016
When you feel like you’ve been wronged or treated unfairly at work it’s very natural to have resentments and perhaps a desire for revenge. Feeling the anger and the injustice, rather than just stuffing it down can be helpful to a point, but, if you get...
by Lorraine Segal | Nov 11, 2016
In the face of tragedy and loss. When experiencing tragedy, shock, loss, and fear, words of reassurance and love are definitely important. But sometimes in the face of powerlessness and deep grief, touch offers the most comfort. I read an article recently in the...
by Lorraine Segal | Oct 19, 2016
One of the sources of unresolved conflict at work and elsewhere can be unconscious (or conscious) bias and prejudice. But instead of reacting, you can choose to respond and communicate. A few years ago, I unexpectedly encountered anti-Semitism at a business networking...
by Lorraine Segal | Nov 13, 2011
Consensus building, like other valuable parts of negotiation and conflict resolution, is often messy and time consuming, but the result can be a vibrant, inclusive process of reaching decisions to which people feel deeply committed. I recently witnessed this in action...
