by Lorraine Segal | Feb 13, 2022
The problem of perfection in conflict…How does perfection hurt conflict management at work? “The challenge is not to be perfect; it is to be whole.”—Jane Fonda I read this quote by Jane Fonda recently, and I was struck with how applicable the contrast of...
by Lorraine Segal | Jan 16, 2022
When someone or something hurts or angers you, is there a value in venting? Some social scientists and conflict management experts think venting is counterproductive, entrenching anger and resentment. However, in my own experience, venting can be valuable as long as...
by Lorraine Segal | Dec 19, 2021
Are you naturally an interviewer or a volunteer in difficult conversations? I read an article recently by McKinley Valentine about conversational styles for first dates or networking. As I was reading, it struck me that her analysis and comments about volunteers and...
by Lorraine Segal | Nov 15, 2021
Before I start teaching a course or workshop about conflict management, I always tell my students that I have a modest goal for the class: to change their hearts, minds, and behaviors. We all laugh, because of course that isn’t really a modest goal; in fact, it’s a...
by Lorraine Segal | Oct 19, 2021
Conflict management lessons from improv theater Can the rules of improv theater help us with conflict? Marianne Fleischer is a speechwriter-presentations skills executive coach and trainer who has a passion for improv theater. I met her in a leadership group and she...
