by Lorraine Segal | Nov 15, 2021
Before I start teaching a course or workshop about conflict management, I always tell my students that I have a modest goal for the class: to change their hearts, minds, and behaviors. We all laugh, because of course that isn’t really a modest goal; in fact, it’s a...
by Lorraine Segal | Oct 19, 2021
Conflict management lessons from improv theater Can the rules of improv theater help us with conflict? Marianne Fleischer is a speechwriter-presentations skills executive coach and trainer who has a passion for improv theater. I met her in a leadership group and she...
by Lorraine Segal | Sep 21, 2021
Bringing five percent more compassion can really make a difference in conflicts. What would happen if you could bring just a little bit more compassion and love to conflicts and disagreements? I think you’d be amazed at the positive effect. I’ve often talked...
by Lorraine Segal | Aug 17, 2021
To solve a problem at work, ask; don’t assume. When you ask and don’t assume you already know the answers, you’re likely to find better solutions to workplace problems. A friend of mine who is an HR professional was facing an uncomfortable situation at work. She...
by Lorraine Segal | Jul 18, 2021
Acknowledging Mistakes at Work One of the big issues that creates conflict at work and interfers with harmonious relationships, is many people’s inability to acknowledge their own mistakes. I confess that perfectionism is one of my own shortcomings. I still sometimes...
