by Lorraine Segal | Aug 20, 2018
It sounds counter intuitive, but Inaction or avoidance can be a viable way of dealing with workplace conflict. When I teach introductory classes about managing conflict, I usually have students take a conflict styles inventory. Learning about your own style and...
by Lorraine Segal | Jul 16, 2018
Nonverbal communication is important for difficult conversations (and autonomous cars). Whenever I teach conflict and communication skills classes or coach someone, I always include the important role nonverbal communication plays. What’s so important about...
by Lorraine Segal | Jun 18, 2018
photo by Tim Mossholder on Unsplash Bullied or Mobbed? The dangerous search for vindication In the 9 years since I left my own toxic workplace, I’ve coached and consulted with people in all stages of being bullying or mobbed (bullied by a group). Some are actively...
by Lorraine Segal | May 14, 2018
Why everyone at work needs conflict management skills (and how you can get them). Group home counselor, Executive Chef, Senior help desk technician, quality assurance specialist, RN Director of case management, Care Partner, commercial real estate field assistant,...
by Lorraine Segal | Apr 15, 2018
A client of mine had a resentment relapse recently. I had worked with her over a period of months, to help her deal with a very problematic and conflicted relationship with her manager. She had started out with a lot of resentment and anger...
by Lorraine Segal | Mar 19, 2018
A powerful tool for healing and transforming conflict at work is affirming and envisioning harmony. One of the ways I support clients to resolve conflict is helping them re-imagine what is possible. Our stories have power and we can all get trapped by the stories we...
by Lorraine Segal | Feb 19, 2018
Many of us have a vocal inner critic, who tells us what we’re doing wrong, how what we’re trying won’t work, Many of us have a vocal inner critic, who tells us what we’re doing wrong, how what we’re trying won’t...
by Lorraine Segal | Jan 14, 2018
Whether the bully is your boss or another employee, setting boundaries can be challenging. But deference to a supervisor or professional respect for a colleague, are different from accepting persistent unprofessional, disrespectful, or abusive behavior that impinges...
by Lorraine Segal | Dec 20, 2017
I have unfortunately worked for more than one boss who was a bully. And since I started teaching, coaching, and consulting with individuals and organizations around bullying and mobbing behaviors, I’ve heard stories about many more. I recently did some consulting at a...
by Lorraine Segal | Dec 4, 2017
Letting go of resentments is a fourth powerful tool to help you survive and heal from workplace bullying. In my last blog post I wrote about three valuable inner tools I used myself and have since shared with clients and trainees. These are: 1) affirming...
