by LorraineSegal | Aug 15, 2010
When I read the title of a new documentary called Every War Has Two Losers, I was struck by how applicable this concept is to unresolved personal and professional conflicts as well. Win/Lose vs. Win/Win Traditionally, U.S. process looks at conflicts as win/lose; only...
by LorraineSegal | Jul 29, 2010
As I frequently tell my coaching clients and students, it is far easier to resolve or avoid conflict if we look at our own contribution to the situation. We really can’t control...
by LorraineSegal | Jul 18, 2010
All supervisors and managers need to ensure that employees are getting their work done. But, in many workplaces, especially service oriented ones such as hospitals, schools, and non-profit social service agencies, iron fisted approaches backfire. Rather than improving...
by LorraineSegal | Jul 2, 2010
On my neighborhood walks, I sometimes see a house that displays not just one, but a whole array of American flags even when no patriotic holiday is coming up. Instantly, I form a negative judgment about the people who live there. I assume their politics are extremely...
by LorraineSegal | Jun 18, 2010
Despite the picture, I’m not talking about conflict and little marching insects, but the other kind of ANTs–Automatic Negative Thoughts–marching inside your head. Psychiatrist Daniel Amen has done extensive research on brain chemistry and health. Through...
by LorraineSegal | Jun 6, 2010
Do you see conflict as positive or negative? Unless you are a conflict resolution specialist, chances are when you hear the word “conflict”, you cringe and think of something horrible that happened at work or out in the world. Negative examples of...
by LorraineSegal | May 20, 2010
Mobbing, although sometimes mischaracterized as workplace conflict, is actually a pernicious and dangerous workplace injury. It isn’t as common as individual bullying, because it tends to occur more to tenured college/school faculty, or to employees in the hospitals,...
by LorraineSegal | May 10, 2010
Is it more helpful to remember or forget past workplace conflict? The famous line from George Santayana, “Those who do not remember the past are condemned to repeat it,” tells us remembering is crucial. But in the current issue of Conflict Resolution Quarterly,...
by LorraineSegal | Apr 25, 2010
Ever felt like you or your coworkers or bosses were acting or talking like difficult teenagers? You know what I mean, the sullen shrug, the denial, the endless willingness to argue, the sudden fits of temper? This kind of energy can be challenging and frustrating to...
by LorraineSegal | Apr 9, 2010
We all enjoy recognition from our peers and supervisors, and in an ideal workplace we’d be appreciated for each accomplishment. But, if our only source of work satisfaction is professional awards, we could be setting ourselves up for resentment, conflict, and...
