by Lorraine Segal | Nov 18, 2019
Is it an interruption or a cultural difference? No one likes to be interrupted. But what constitutes an interruption can vary greatly by culture. If two people are relying unconsciously on different rules, it can lead to unnecessary negative judgements and...
by Lorraine Segal | Oct 13, 2019
We have to make room for feelings and conflict at work. People frequently have a lot of confusion about the role of feelings and emotions at work. I was interviewed recently on this topic by Gabriel Cox, one of my wonderful students in the conflict management...
by Lorraine Segal | Sep 15, 2019
Love and tough love are both important in conflict coaching. Conflict coaching is one of my favorite ways to help clients resolve or manage interpersonal conflicts at work, or anywhere. While mediation can be immensely valuable, I find that mediation is more...
by Lorraine Segal | Aug 18, 2019
Workplace mobbing can make you feel crazy. Mobbing, also called bullying by a group, is all too prevalent in dysfunctional workplaces. It has many negative effects including impeding the productivity and harmony of an organization, causing health problems and PTSD in...
by Lorraine Segal | Jul 13, 2019
The Platinum Rule is better than the Golden Rule at work, because not everyone is the same. Golden rule vs. Platinum rule We’ve all heard the Golden Rule, Treat others the way you want to be treated. Sounds good, right? Be kind, treat people well. What could go wrong...
by Lorraine Segal | Jun 16, 2019
“Catch and Release”–a concept that can help us navigate conflict better. I heard someone at a community meeting use the term “catch and release” to describe how they turn their own thoughts from negative to positive. It struck me immediately that...
by Lorraine Segal | May 18, 2019
Although you can’t control the outcome of a difficult conversation or meeting at work, you can take inner action to support an effective conversation and a good outcome. A brand new coaching of client of mine was facing a difficult workplace meeting before we could...
by Lorraine Segal | Apr 13, 2019
Conflict debts at work are hard to pay down It is natural and human to want to avoid or dodge conflict at work or anywhere, but relying too heavily on avoidance can create a “conflict debt” that is very hard to “pay down.” In Liane Davey’s excellent article, “ An...
by Lorraine Segal | Mar 16, 2019
Conflict in businesses and organizations can show up in at least three different ways. Recently, I was called in to consult with the board of a volunteer service organization experiencing some serious problems with internal conflict. As in many organizations, they...
by Lorraine Segal | Feb 16, 2019
You can’t heal a conflict if you get lost in your own story. You can’t heal a conflict if you get lost in your own story. My conflict coaching clients are far more likely to have a successful resolution or positive change in their conflict, when I can help them...
