by Lorraine Segal | May 18, 2021
The power of story to shift conflict. The universe is made of stories, not of atoms. — Muriel Rukeyser Understanding your story about a conflict, and how to shift and open up that story, is a powerful force for good in the conflict management work I do with...
by Lorraine Segal | Apr 12, 2021
Psychological safety is an important element in successful, productive work cultures. So what does that look like? And how do you create it? Here are three crucial elements: Respect, not abuse. All employees and leaders need to feel that their skills and they...
by Lorraine Segal | Mar 16, 2021
Like letting go of grudges, I believe gratitude is a powerful tool to help us manage and resolve conflict. My email interview on this topic with questions by Parveen Panwar went live on Authority Magazine. Here are some excerpts from that interview. How do you define...
by Lorraine Segal | Feb 16, 2021
Shining a light on your shadow spots can help you with conflict. Shadow spot—an area where you cannot see clearly; a tendency to ignore something especially because it is difficult or unpleasant. Almost all humans have shadow spots in thinking and feeling, just as...
by Lorraine Segal | Jan 18, 2021
Kindness and Conversation are essential to democracy. Recent events in Washington DC have been difficult to witness. I watched in horror on January 6th as domestic terrorists filled with self-righteous hate stormed the Capitol. As a Jew, the T shirts some wore that...
by Lorraine Segal | Dec 14, 2020
Conflict management can start as simply saying “hello”. As well as coaching individuals who are embroiled with conflict, I often coach CEOs, HR professionals, executive directors and managers about how they can deal with their employees’ conflict....
by Lorraine Segal | Nov 15, 2020
How can we heal the deep divisions in our country? How do we talk to each other with compassion and empathy across our differences? My blog, which I have been writing for eleven years this month (!) is one small place to start. I confess I am deeply grateful and...
by Lorraine Segal | Oct 19, 2020
A fictional voyage to Mars offers valuable lessons about resolving conflicts across differences. I recently watched Away, a beautiful miniseries about a near future journey to Mars. It was a suspenseful adventure drama, and, an inspiring model of effective...
by Lorraine Segal | Sep 14, 2020
Understanding fault lines and property lines can help us resolve conflicts. Fault lines—as a Californian I’m familiar with fault lines, the locations where tectonic plates meet and can shift, creating earthquakes. I live right on one of the smaller ones, the Steven’s...
by Lorraine Segal | Aug 17, 2020
Fight, Flight, Freeze—that what neurobiologists say are our ancestral (and current) unconscious response choices in a threatening or conflict situation. I recently came across a similar expression in a spiritual recovery book: blaming, running, or freezing. In my...
