by Lorraine Segal | Jul 18, 2021
Acknowledging Mistakes at Work One of the big issues that creates conflict at work and interfers with harmonious relationships, is many people’s inability to acknowledge their own mistakes. I confess that perfectionism is one of my own shortcomings. I still sometimes...
by Lorraine Segal | Jun 14, 2021
Bystanders can stand up and stop workplace gossip. Gossip is a very common problem at work. People often feel it is a harmless way to connect, but talking about people behind their backs, particularly when it is malicious or discloses personal information workers...
by Lorraine Segal | May 18, 2021
The power of story to shift conflict. The universe is made of stories, not of atoms. — Muriel Rukeyser Understanding your story about a conflict, and how to shift and open up that story, is a powerful force for good in the conflict management work I do with...
by Lorraine Segal | Apr 12, 2021
Respect, not abuse. All employees and leaders need to feel that their skills and they themselves as people are respected and valued. Managers and C suite executives must model respect for everyone, and treating people with respect must be part of the organizational...
by Lorraine Segal | Mar 16, 2021
Like letting go of grudges, I believe gratitude is a powerful tool to help us manage and resolve conflict. My email interview on this topic with questions by Parveen Panwar went live on Authority Magazine. Here are some excerpts from that interview. How do you define...
by Lorraine Segal | Feb 16, 2021
Shining a light on your shadow spots can help you with conflict. Shadow spot—an area where you cannot see clearly; a tendency to ignore something especially because it is difficult or unpleasant. Almost all humans have shadow spots in thinking and feeling, just as...
by Lorraine Segal | Jan 18, 2021
Kindness and Conversation are essential to democracy. Recent events in Washington DC have been difficult to witness. I watched in horror on January 6th as domestic terrorists filled with self-righteous hate stormed the Capitol. As a Jew, the T shirts some wore that...
by Lorraine Segal | Dec 14, 2020
Conflict management can start as simply saying “hello”. As well as coaching individuals who are embroiled with conflict, I often coach CEOs, HR professionals, executive directors and managers about how they can deal with their employees’ conflict....
by Lorraine Segal | Nov 15, 2020
How can we heal the deep divisions in our country? How do we talk to each other with compassion and empathy across our differences? My blog, which I have been writing for eleven years this month (!) is one small place to start. I confess I am deeply grateful and...
by Lorraine Segal | Oct 19, 2020
A fictional voyage to Mars offers valuable lessons about resolving conflicts across differences. I recently watched Away, a beautiful miniseries about a near future journey to Mars. It was a suspenseful adventure drama, and, an inspiring model of effective...
