by Lorraine Segal | Apr 17, 2023
Good leaders navigate conflict skillfully. When I first began coaching managers, team leads, HR professionals and C Suite professionals, my focus was completely on helping them building skills to understand and navigate conflict and improve communication when things...
by Lorraine Segal | Feb 13, 2022
The problem of perfection in conflict…How does perfection hurt conflict management at work? “The challenge is not to be perfect; it is to be whole.”—Jane Fonda I read this quote by Jane Fonda recently, and I was struck with how applicable the contrast of...
by Lorraine Segal | Aug 17, 2021
When you ask and don’t assume you already know the answers, you’re likely to find better solutions to workplace problems. A friend of mine who is an HR professional was facing an uncomfortable situation at work. She and other people who worked in the office were still...
by Lorraine Segal | Feb 17, 2020
Are you waiting until relationships are broken to deal with workplace conflict? Tip: this is not the most effective way to deal with disagreements and problems! Recently I had a conversation about this with an old friend of mine who now has a handyman business. I was...
by Lorraine Segal | Mar 16, 2019
Conflict in businesses and organizations can show up in at least three different ways. Recently, I was called in to consult with the board of a volunteer service organization experiencing some serious problems with internal conflict. As in many organizations, they...
by Lorraine Segal | Aug 20, 2018
It sounds counter intuitive, but Inaction or avoidance can be a viable way of dealing with workplace conflict. When I teach introductory classes about managing conflict, I usually have students take a conflict styles inventory. Learning about your own style and...
