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The highly sensitive person
I am a highly sensitive person (HSP), one of the estimated 20% of humans on the planet who are HSP. It can be both a gift and a curse and is often misunderstood by loved ones and people at work and even by ourselves.
What makes someone a highly sensitive person?
According to international expert Alane Freund, there are four main characteristics:
- Deep processing of information—which can make us amazing analysts and creative problem solvers or judgmental perfectionists!
- Overwhelm—a brain which is more reactive to stimulation—people, sounds, emotions
- Strong emotion and heightened empathy
- Noticing/sensing everything—details, smells, noise
For most of my life, I was told I was “too” sensitive, that I “overreacted”, that I was “too” emotional. When I found out I was an HSP, and, indeed, I fit every facet of the description, it was quite a relief. I stopped feeling as wrong or bad and started learning how to appreciate and manage my sensitivity. It makes some situations more difficult for me, but it is also part of what makes me a highly effective coach, consultant, and trainer.
The highly sensitive person at work
If an average of one out of five people in a workplace is HSP, how does this impact communication and conflict at work?
Hardwiring, baseline, and swing
In their excellent book, Thanks for the Feedback, Sheila Heen and Douglas Stone talk about a number of variables that impact how we give and receive feedback. Hardwiring is our neurobiological fallback position. Baseline—our own general sense of self and well-being, separate from immediate events, and Swing—how deeply feedback or events affect us and how long that lasts are two variables that deeply affect how we receive feedback. For some of us, negative information is amplified and positive information is diminished. Although Heen and Stone don’t mention highly sensitive people, it is easy to see that this sensitivity would deeply impact baseline and swing and how we interpret feedback.
People at work have different backgrounds and levels of sensitivity. How can knowing this improve communication and increase harmony at work?
Listen and be curious instead of assuming
I’ve written a number of blog posts about how compassionate listening, being curious about others, and looking out for the different stories you and the other person might be perceiving about the same situation, expand the space for understanding and better communication. You can learn that people from different cultures see things differently and sometimes follow different rules, that members of minorities may be dealing with endless micro aggressions, which means casual comments may land very differently for them. You can replace your hard judgments with more openness and wondering. This same expansion applies equally well to interacting with highly sensitive people.
You can review the signs of HSP and wonder if that is what is going on with this person. You can try more gentleness in your communication, knowing everything you say and do may be amplified for them. And if that improves your communication and lessens conflict, you’ll know you’re on the right track.
If you know or are starting to suspect you are a highly sensitive person, this awareness can help you understand yourself and your responses. It can also help you realize that a difficult person may not be trying to do something mean to you; they simply aren’t highly sensitive and don’t understand the impact their words or actions have on you. And, that as a leader, some people may need communication that is stronger and more direct than is natural for you.
With awareness, we can all help create a productive, harmonious workplace in which differences are valued for the richness and effectiveness they can bring.
Lorraine Segal has helped over 2000 leaders and others in organizations and corporations communicate more clearly, transform conflicts, and let go of resentments. The goal: to create a more harmonious and productive workplace. Through her business, Conflict Remedy, Lorraine creates customized training and coaching programs for non-profit organizations, corporations, and government agencies and Sonoma State University. She was recently named one of the top 15 coaches in Santa Rosa by Influence Digest. She is a contributing author to the book, Stand Up, Speak Out Against Workplace Bullying. Her latest project, a memoir called: Angels and Earthworms, an unexpected journey to love, joy, and miracles, is about her transformation from miserable self-doubt to self-acceptance, true love, spiritual awareness, and right livelihood. Find out more about the memoir here. https://ConflictRemedy.com/book Contact Lorraine through ConflictRemedy to request a free consultation for you and your organization or to sign up for her conflict remedy newsletter and blog.
Related blog posts:
Its Fine and Other Misunderstandings that Fuel Conflict
© Lorraine Segal ConflictRemedy 2022