by LorraineSegal | Dec 10, 2009
If my co-worker or boss thinks Brussels sprouts are scrumptious, and I hate them, is this a conflict or a differing opinion? I hope it is just a difference, because my numerous attempts to eat them all ended after one terrible bite. No amount of lecturing about their...
by LorraineSegal | Dec 1, 2009
Two recent unrelated yet curiously parallel scientific studies illuminate strategies we can use to manage workplace conflict. In one study, researchers at Britain’s Keele University asked 64 volunteers to immerse their dominant hand in ice water. Half were...
by LorraineSegal | Nov 24, 2009
The Burrito of Change How do we change habitual patterns of communication which lead to conflict at work or at home? We’ve all been there, having the same negative conversation with a co-worker or family member that we’ve had before, helpless to change the outcome. It...
by LorraineSegal | Nov 14, 2009
Conflict and Hope for the Workplace and the World I recently watched a remarkable docudrama on Masterpiece Theater Contemporary called Endgame, about secret negotiating talks between high-ranking members of the ANC and high-ranking members of the Afrikaner community....
