by Lorraine Segal | Apr 18, 2022
Invisible rules can lead to conflict. Are you unconsciously expecting other people to automatically follow your invisible rules? If so, you may be setting yourself up for unnecessary conflicts. Several years ago, I read a book about forgiveness by Fred Luskin. He has...
by Lorraine Segal | Mar 14, 2022
Can podcasts teach us how to have better difficult conversations? Recently, I was a guest on Dr. Darian Parker’s podcast, as part of pre-publicity for my forthcoming memoir, and it turned out to be a magically flowing and amazing conversation about conflict,...
by Lorraine Segal | Dec 19, 2021
Are you naturally an interviewer or a volunteer in difficult conversations? I read an article recently by McKinley Valentine about conversational styles for first dates or networking. As I was reading, it struck me that her analysis and comments about volunteers and...
by Lorraine Segal | Nov 15, 2021
Before I start teaching a course or workshop about conflict management, I always tell my students that I have a modest goal for the class: to change their hearts, minds, and behaviors. We all laugh, because of course that isn’t really a modest goal; in fact, it’s a...
by Lorraine Segal | Aug 17, 2021
When you ask and don’t assume you already know the answers, you’re likely to find better solutions to workplace problems. A friend of mine who is an HR professional was facing an uncomfortable situation at work. She and other people who worked in the office were still...
